Connect2 Parent FAQs

My child wants to bring their own device. Can they?

No. We are supplying the Chromebooks for every student to use and through the Chromebook device, they will have access to our improved network and educational resources. The Chromebooks are set up in such a way that they have specific applications available for students that we couldn't make available on student's own devices. We are making improvements to the school network this summer to accommodate the influx of new devices. Allowing students to have more than one device may be in our future, but for now we need to insure that the network can accommodate the new initiative.

Can a student/parent/guardian repair a Chromebook?

No. If anything is wrong with the Chromebook please have your child bring it to the designated repair desk in your school. We have replacement parts as well as specific knowledge of the device.

How will my child get technical assistance if their Chromebook is not working properly?

If the chromebook is not working properly, the student will bring it to the designated location for the help desk in their building and the help desk will try to diagnose the issue. If they cannot fix it quickly, the student will be issued a loaner while our technology department either fixes it or secures a replacement.

Will my child be issued the same Chromebook next year?

Yes, students will keep the same Chromebook for three years unless they are a Junior or Senior next year. Seniors will keep their Chromebooks for one year and then turn them in upon graduation and Juniors will keep their Chromebooks until graduation as well. (2 years).

What happens if device accessories are lost or stolen?

Please have your child report any lost or stolen devices to the building principal.

What if they do not charge their Chromebook?

Students are expected to come to school with their Chromebook fully charged every day. The chromebooks have an 8-10 hour battery charge that should last through the day.

Will students be required to bring their Chromebook to school every day?

Yes. Treat the Chromebook like any other tool or supply needed for classes.

Can students personalize their Chromebook with stickers?

Yes, but the stickers applied must be removable. We will have decals like this available for examples and/or purchase on the distribution day.

What is the device protection fee and what happens if the Chromebook is damaged by an accident?

There will be a $14.00 device fee for grades 8-12 that will cover all accidental damage (unlimited times). The price will be $20.00 for students in grades 6 and 7. In the first year of ownership, the device will also be covered against all defects. If your Chromebook is damaged, we will issue you a loaner until your replacement arrives. This cost is a yearly cost.

Is my student required to use the carrying bag?

Yes. When travelling between classes the chromebook must be protected and carried in the protective case. The case was designed to be slim and to fit inside student backpacks or to be carried.

What comes with the Chromebook?

The Chromebook will come with a carrying bag and a charger..

When will my child receive their Chromebook?

Students will receive their Chromebooks during the first week of school.

Why is the school district purchasing a Chromebook for every student?

We want to make technology accessible to students so that learning can occur anytime and anywhere. Technology helps to promote collaboration, communication, critical thinking and creativity. (The 4 C’s) We also want to increase opportunities for global collaboration.